Política de reembolso

Refund and Return Policy

Free Returns:

If you are not satisfied with your purchase, you have the right to return the items. No worries, in any case, your expenses will be covered. However, before you proceed with your request, we ask you to think of someone who would adore it. With such a thoughtful gift, you would not only avoid the extra CO2 emissions of a return and contribute towards a greener future, but also would surely gain some extra points in friendship and maybe some extra gifts in the future! In case you are sure that you can’t pass the purchase to someone you know, we, at Staiy, are happy to help you with the return and reimbursement.

Please note that brands have different returning periods, varying from 14 to 30 days. Thus, we ask you to send us an email to customercare@staiy.com with the relevant order information and our customer care assistants will gladly help you. If the item you are returning is defective, our Partner Brand will happily cover the returning shipping expenses. If the item is not defective, Staiy will cover the expenses.



If the item returned complies with the returning period and does not show signs of use or damages, we will process a refund to your account within 7 days after the product has been received.